What Is User Experience (UX) And Why Is It Important For Your Business?

Share This Post

By Anna Lakhman

Designing a product without a thorough understanding of your target audience raises questions about the effectiveness, performance, usefulness, and usability of the final solution. User Experience (UX) encompasses the way users interact with and experience your product, system, or service. It encompasses factors such as utility, ease of use, and efficiency from the user’s perspective.

There are many implications of neglecting user understanding. Firstly, would you be able to deliver the best possible solution? Without insights into your target audience’s needs, preferences, and pain points, it becomes challenging to create a product that truly addresses their requirements. By overlooking UX, you risk delivering a solution that fails to meet user expectations and may not perform optimally.

To ensure success, it is crucial to invest time and effort in comprehending the target audience. This involves gathering insights through user research, interviews, and usability testing. By understanding your users’ motivations, behaviors, and goals, you can craft a product that resonates with them and provides a positive user experience. This user-centric approach enhances the likelihood of creating a solution that is both effective and valuable to your audience.

The 5 Stages Of The Design Thinking Process

  1. Empathize – Research your users’ needs
  2. Define – State your users’ needs and problems
  3. Ideate – Challenge assumptions and create ideas
  4. Prototype – Start to create solutions
  5. Test – Try your solutions out

Stage 1: Empathize

Know And Understand Your User

Firstly, you should ask yourself these questions before coming up with any product and who you will build it for.


Do you know who your main user is?

What do they like or dislike?

What are their habits?

Do you have several groups of users?

What excites them?

What pain points do they experience?


By building a User Persona, we can determine what problems we would like to solve with our product. User persona is a fictional character which represents your target users. This valuable UX tool allows digital marketing agencies to better understand business’s desired target audience(s). In other words, we should empathize with the user as empathy is crucial in problem solving and the user-centered design process.

According to Uxeria, 68% of users give up on a particular brand because they think that company doesn’t care about them.

Lime Advertising prides itself upon understanding the needs of your users while helping grow your business. Please visit our Web Design & Development page and do not hesitate to contact us should you have any questions.

Stage 2: Define

State Your Users’ Needs And Pain Points

By gaining a deep understanding of users’ pain points, we can effectively address them during the product development process. The information we collect during the empathize stage will be carefully analyzed to identify the core problems. In a human-centered approach, we will create a problem statement that summarizes the user, their goals, and the specific challenges that need to be solved to meet those goals.

For instance, it is important not to define the problem solely from our own perspective or the company’s needs. Instead of stating, “We need to increase house cleaning sales for new customers by 10%,” we should frame the problem statement based on the users’ needs. For example, “Busy individuals require house cleaning services to have more quality time with their family and pursue activities they love.”

During the define stage, our team will generate ideas to establish features, functions, and other elements that effectively address the identified problem. The aim is to empower users to resolve their issues with minimal difficulty by utilizing our product. This stage also involves asking questions that will guide us in the ideation phase, such as: “How might we inspire people to take actions that not only benefit them but also involve our company’s services?”

Stage 3: Ideate

How Do You Determine What Functionalities To Add To Your Product?

To achieve a successful symbiosis between your business and its target users, it is vital to analyze their wants and needs while keeping your business goals in mind. This stage entails a thorough exploration of ideas for your future product, employing various techniques to test their viability. Brainstorming is a key component during this phase, as it generates a wealth of ideas.

Based on our extensive experience, we have found that maintaining close communication with our clients and conducting discovery sessions yields the most fruitful results. We believe that establishing strong and personal relationships with our clients is paramount. It enables us to truly understand their needs and preferences, allowing us to deliver tailored solutions that exceed their expectations.

Research Your Competition

To thrive in any competitive market, it is crucial to have a deep understanding of your competitors. By conducting thorough research on both direct and indirect competitors, you can gain valuable insights into their strengths, weaknesses, and areas for improvement. This knowledge will help you identify potential business development opportunities and bridge any gaps in your industry.

A comprehensive comparison audit is essential, covering various aspects such as website functionality, user experience, brand voice, and a wide range of user features like online profiles, purchase history, free consultations, chat capabilities, and secure payment methods. Analyzing these factors will provide you with a holistic view of your competition and highlight areas where you can excel.

At Lime Advertising, we specialize in helping businesses evaluate these opportunities, taking your product or service to new heights. Our expertise and experience will assist you in leveraging your strengths, addressing weaknesses, and achieving your desired level of success long-term.

Stage 4: Prototype

At this stage, our team will develop several scaled-down versions of the product or specific features derived from the solutions generated in the Ideation stage. These prototypes will be shared and tested internally, allowing for in-depth discussions on progress. The primary objective of this phase is to determine the optimal solution for each identified problem. We will systematically implement these solutions within the prototypes and evaluate their effectiveness.

By the conclusion of this stage, our team will have a comprehensive understanding of the product’s limitations and capabilities. Furthermore, we will have gained valuable insights into how users are likely to behave, think, and feel when engaging with the final product. This knowledge will guide us in making informed decisions and refining the product to meet users’ expectations.

Stage 5: Test

You Developed The First Low-Fidelity Or High-Fidelity Prototype. Now What? Usability Testing – Test, Test, Test

Usability testing can help you identify roadblocks regarding your product while providing some ideas for improvement. Before launching any product, test it with your potential users, get feedback, synthesize the data, and iterate. It will save your business a lot of time and resources by testing the product at the early stages of development as well as before the launch.

But the testing doesn’t end at the launch of your product. At the beginning, you’ll have your user’s best intentions at heart. However, the real use of your product will show how users behave and what they prefer. Lime will help you analyze this behaviour and iterate your product to get best results possible.

Why Is My Website, Landing Page Or Product Not Performing?

So, you launched your new product, and you are not getting desired results as fast as you would like. There can be many various reasons for this, including:

  • Poor User Experience (UX)
  • Informational architecture roadblocks
  • Non-SEO optimized content
  • A lack of high search volume keywords
  • Unappealing User Interface (UI)
  • Unappealing tone and voice for your product


By recognizing and analyzing current obstacles, we can help you put your business on track.

At Lime Advertising, we have extensive experience in supporting and advising e-commerce customers. We can provide ongoing assistance and guidance on platform selection, highlight essential features, help you set up payment methods, and implement shipping systems, among other services. For more detailed information, please visit our E-Commerce Services page.

If you have any questions about your website or face challenges with your current product that require analysis and resolution, we invite you to contact us. Lime Advertising offers professional analysis and personalized recommendations to address your specific issues effectively. We are here to help you overcome obstacles and optimize your business’s overall performance.

Before You Go, Here Are Some Important UX Statistics

  • ESPN.com revenues jumped 35% after they listened to their community and incorporated suggestions into their homepage redesign. (Inside Design)
  • 94% of people don’t trust outdated websites. (YouGov)
  • Every $1 invested in UX results in a return of $100. (Forrester)
  • 52% of users said a bad mobile experience made them less likely to engage with a company. (Urban Menu)
  • 90% of smartphone users say they’re more likely to keep shopping if they’re having a great user experience. (Topal)
  • 89% of consumers shop with a competitor after a poor user experience. (WebFX)
  • Slow-loading websites cost their owners $2.6 billion in losses each year. (Design Resources)
  • Good UI can raise your website’s conversion rate by 200% (Forrester)
  • Brands with superior customer experience bring in 5.7 times more revenue than competitors that lag in customer experience. (Forbes)
  • Businesses lose 35% of sales due to bad UX. (Amazon Web Services)


If you have any questions, call Lime Advertising at 416-340-0654 or email info@limeadvertising.com today. We look forward to receiving your enquiry.

More To Explore

What Is User Experience (UX) And Why Is It Important For Your Business?

By Anna Lakhman Designing a product without a thorough understanding of your target audience raises questions about the effectiveness, performance, usefulness, and usability of the ...
CONTINUE READING

We’re Here To Help

Why not say hello?

Contact us today to discuss what Lime Advertising can do to help you reach your goals faster.

By clicking on ‘Submit’, I acknowledge receipt of Lime Advertising’s Privacy Policy